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Monday, September 9, 2013

Please don't leave me hanging!

I'm so sad to have to write this blog post. But it also means BIG things. It means that GGs are growing and we're always so grateful for that!

And as Green Genes grows, things have to become more "businesslike", and its ALL for efficiency, and customer service. So, without further ado:

  • Unfortunately, we will no longer ship diapers/orders to anyone that you tell us to. We will ONLY be shipping to the address on your PayPal account. If someone helps you with stalking, you will need to make arrangements with them on how you will be getting them their diaper. I will no longer read memos on who you bought the diaper for. This causes me too many headaches, and it's just become too much work, and when things are crazy already, this just makes it a tad too much. 

  • Also, if you give us your PayPal address for a group... PLEASE pay it. Once you leave your PayPal address, it indicates to me that you are interested, and that you will be paying the invoice for the diaper. It's not my job, but I will announce on the thread for that group when invoices are sent out. I typically even tag each person. You need to check email, and if you don't see it in your email, you will need to log in to your PayPal account and pay any unpaid invoices. 

  • Lastly, when you receive your email regarding your custom order, it informs you of WHEN you need to have your order picked, finalized and PAID. Again, I cannot be your babysitter, sending reminder emails all week to you. Please, PLEASE do not respond to us and say "responding back", and then email us on Friday afternoon asking for pictures of certain genres of fabric. We have a Flickr album that we encourage you to use. Of course, I am a fabric hoarder, so our stash is always growing, but if you could kindly ask us sooner rather than later, if we have "monkeys riding bikes", that'd be great. If your order isn't place/your invoice isn't paid by the date noted on your email, you will be removed from the list, and you will NOT be added to the bottom. 

I will be allowing 3 unpaid invoices/incomplete custom orders. After 3, we will have no other choice but to blacklist your email address from groups/customs. Regular stockings are probably more your thing!

This isn't to be a "meanie" or rude. It's simply to keep things moving smoothly here at Green Genes, and to keep things fair for others who are waiting, or wanting spaces.

If you are not ABSOLUTELY sure that you want an order, then please don't waste our time. With that being said, we completely understand when emergencies/crisis/illness/unplanned situations arise. We're all human and know things come up. However, we give LOTS of time to get things paid and it takes 5 seconds to pay an invoice (I pay for fabric invoices all day long, (and I'm pretty good at it now!)). If you just flat out ignore us, we will not give you a chance. However, if you let us know something came up ahead of time (at our discretion), we may allow an extended time to pay.

I have 3 wonderful woman running some of our groups alongside of me, and for FREE. They're not compensated by us, and are simply volunteering their time. They work dang hard, for FREE, to make spreadsheets, upload albums and send out emails for us. Everyone has a life happening at home, and things would work better if everyone just considered everyone else.

Of course, if you have any questions or concerns regarding any of the aforementioned items, don't hesitate to send Emily an email --> greengenes.cloth AT gmail DOT com

I love you all, and appreciate every single person who has been apart of Green Genes for almost 2 years now!

THANK YOU!!



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